Document-Trained Customer Support Chatbot

The problem

Customers ask the same questions every day. Your team wastes time searching for the right doc, copying links, and rewriting the same replies — and the answers still vary by person.

When information lives across PDFs, product pages, policies, and internal notes, it’s easy for customers to get:

Slow responses
Inconsistent answers
Outdated or incorrect info
A frustrating support experience


The solution

A customer chatbot trained on your company documents.

We ingest your approved documents, build a searchable knowledge layer, and deploy a chatbot that answers questions using your content as the source of truth. It can be embedded on your website, used internally by staff, or both.

What it does

Answers customer questions instantly using your docs (shipping, returns, pricing, product specs, onboarding, troubleshooting)

Cites sources (optional) so users can see where the answer came from

Stays consistent and on-brand with the tone you choose

Reduces ticket volume by handling repetitive queries automatically

Escalates when needed (handoff to a human or a contact form)


How it works

Document intake: You share your PDFs, pages, FAQs, and internal docs.

Training & indexing: We structure and index the content so the bot can retrieve the right information.

Guardrails: We define what the bot can and can’t answer, plus escalation rules.

Deploy: Embed on your site or provide an internal chat link.

Improve: We review real questions and keep your knowledge up to date.

Best for
SMBs with growing support volume
Companies with lots of documentation (policies, manuals, FAQs)
Teams that want consistent answers across staff
Businesses serving customers across time zones